How do I return using the online customer returns process?
Using the order number, find the order you would like to return. Members can also look up their orders in their Order History.
Select the items you would like to return, and follow the prompts. Retrieve your packing slip from your email.
Print your return packing slip and/or label.
Pack the item(s) you wish to return and your return packing slip in the box.
Drop off your package.
How can I submit comments and suggestions?
You can send email to firstname.lastname@example.org, use our contact us form, or call us at 678-826-9686 during customer service business hours, Monday-Friday 8:30am-9:30pm and Weekends 10:00am-6pm EST.
Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "checkout" page under "show order summary" of our checkout process. Only one coupon code may be used per order.
How much do you charge for shipping?
Your shipping options and costs will vary based on your delivery address and package weight. Some states require we collect sales tax on shipping costs. Your actual shipping charges will be reflected at checkout.
Shipping fees are not refundable. Weather, natural disasters and other uncontrollable events can interrupt transportation flow, and the delivery of your package might be delayed. We apologize for any inconvenience.
When will my order be shipped?
Please allow up to 2 business days for processing time. While we continue to accept orders during COVID-19, shipments may be delayed. While all orders will be fulfilled, they could take a few extra days to arrive. At checkout, we will give you an estimated delivery date based on your chosen shipping method. Any changes will be relayed to you by email. Our carriers are maintaining normal delivery operations (except where prohibited).
Can I track my order?
Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order.
What is FatGirlLove?
Glad you asked! FGL is a customer rewards program that was created with you in mind. We all love a good deal. Sign-up, shop, and share the love to earn points towards discounts, free shipping, and cash to be applied to your order.
What is Klarna?
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun. Learn more here.